Frequently asked questions

 
  • Why choose Vacansoleil?
    • Providing quality holidays since 1969; over 40 years of experience!
    • Holidays protected by our ABTA membership
    • The widest choice, around 360 campsites in 16 countries
    • The best value for money
  • Why is it important that Vacansoleil is a member of ABTA?

    This offers you security and peace of mind when booking a holiday. There are several reasons why it is wise to book your holiday with a travel organisation which is a ABTA member.
    You can be assured you will be booking a holiday with a reputable organisation, good conditions, your money will be safe, top travel and quality and any complaints will be dealt with professionally.
    Vacansoleil meets the conditions set by ABTA and any monies paid are protected in case of failure by the company.

  • Where do Vacansoleil offer luxury mobile homes, fully equipped tents and pitches?

    Throughout 16 European countries. France, Spain, Portugal,  Italy, San Marino, Slovenia, Croatia, Switzerland, Austria, Hungary, Czech Republic, Germany, Belgium, Luxembourg, Holland and Denmark.

  • What type of accommodation does Vacansoleil offer?

    Vacansoleil offers luxury mobile homes, fully equipped luxury bungalow tents and pitch reservations.

  • On which days can you arrive and depart when you book with Vacansoleil?

    You can choose which day you would like to arrive. However, in some cases you may be asked to adjust your dates slightly so as to maximise occupation of our accommodation.

  • What do the pictograms mean?

    The dummy symbolises that baby packs are offered at the campsite.
    The wheelchair logo signifies that the campsite has met our requirements for the needs of wheelchair users.
    The T-shirt logo symbolises that there is a Vacansoleil Representative on the campsite during high season.
    The 'snowflake' logo signifies that we offer accommodation with air conditioning on this campsite.
    The sun logo with a C represents the Vacansoleil Soleil Cheque. It means that Soleil Cheques are accepted at the campsite and two people can arrive in low season using one Soleil Cheque for only £9.00 a night.
    The sports logo indicates that you can watch any crucial sporting events on TV at the campsite.
    The video camera logo indicates that a short video clip for this campsite is available online.
    The Camping Kids logo indicates that there will be children's entertainment during high season.

  • What are the school holiday dates for 2011?

    School holiday dates 2011
    Half term: 21 February - 25 February
    Easter: 15 April - 03 May
    Summer Half Term: 30 May - 3 June
    Summer Holidays: 22 July - 02 September
    Autumn Half Term: 24 October - 28 October

  • Vacansoleil Gift vouchers

    Vacansoleil Gift vouchers can be used to pay for a Vacansoleil Camping Holiday at one of 370 top class European campsites.  If you want to thank or congratulate someone, or simply feel like being generous, the Vacansoleil Gift voucher is a perfect choice.  You decide just how much you want to give and we will send a voucher for that value.