Frequently asked questions

Basically, no as the price will remain the same. However, if you have any questions about things you cannot find on the internet site, you can always contact one of our operators. You can only place an option on a booking by telephone.

These are usually sent personally. If you would like to receive promotional codes please subscribe to the newsletter. With this newsletter you will be kept informed about the latest offers and news.
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After you have clicked on 'booking' you will receive a message of your booking confirmation. You will also receive an invoice number that confirms your booking. We will also send you an e-mail shortly afterwards to confirm the booking. You will receive an invoice by post 2 – 3 days after making the reservation.

No, you can only request an option by telephone.

No, this is not possible. The maximum is 24 hours.

The price per unit of accommodation, including a Monday to Thursday short Channel crossing, is shown at the bottom of each campsite page. There are no extras to pay unless you want a weekend or a longer crossing. It doesn't matter if there are two or six people in your party - the price will be the same. All base prices are for 7 nights accommodation and then you simply add or deduct extra/less nights. Some campsites make a charge for a second car per accommodation. If you prefer to book your own ferry crossing or fly, deduct a further £90 from this price for an 'accommodation only' costing.
For example, if you take your family on a 14 night holiday to the campsite "Chateau de la Grenouilliere" in Suevres (see page 47) and stay in a Bali mobile home from 28 May till 11 June the cost would be:

First 7 nights                       £ 508
7 nights at £ 44 per nigh      £ 308
Less free nights (14=10)  4 x £ 44
                                         £ 176 -/-
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Total cost of holiday             £ 640

The minimum number of nights differs depending on the type of accommodation and destination. In high season there's normally a minimum stay of three or four nights. In low season it's usually two nights. However, there are two campsites in the Vacansoleil brochure where its possible to stay one night. You can find these campsites on pages 61 & 73.

It is normally in 2 to 3 days after the reservation has been made.

Usually 14 days prior to your departure.

You can reserve a baby pack with your booking if your chosen campsite bears the dummy pictogram. The pack consists of a cot, a baby bath and a highchair. It costs £3.20 per night. There is no blanket with the cot so you will have to provide this yourself.

In the special remarks section on the campsite pages it will state if pets are allowed or not and any extra charge if applicable. However, pets are not permitted to stay in Vacansoleil tents. If you would like to bring more than one pet with you, it would be advisable to contact one of our operators. Please see our website for further details.

Yes, these campsites have the wheelchair pictogram which can be found on several campsite pages. Campsites with a difference in altitude will not have a pictogram on their campsite page. Please be aware that many mobile homes are not suitable for wheelchair users but tents will be ideal.

Most campsites will not allow this as the majority cater for families. To avoid any problems on arrival at a campsite it is advisable to contact one of our travel consultants before booking.

On our website you can reserve up to 5 units of accommodation for the same period at the same campsite (subject to availability). However if your party requires more than 5 units you will have to contact one of our travel consultants.

On each campsite page we have indicated how far the campsite is situated from Calais. However, when arriving at a different ferry port or flying our operators can help with distances and driving times.

We cannot book your flights for you but we have a link on our website where you can book flights with low cost airlines. We offer car rental and vehicles can be collected from any airport. Once you know your arrival dates and the dates and times of your flights call us and we will give you a price for the size of car you require to suit your budget and the size of your party. Alternatively you can get a quote for car hire on our website. Even better, we will deduct £90 off the cost of your holiday if no ferry is required.
Click here for all information about flights and here for car hire.

Cover for cancellation is included in your personal travel insurance package. It is provided by Fogg Travel Insurance (Fogg) who have over 25 years expertise in travel insurance. Every experienced traveller knows how important it is to take out cancellation cover for their holiday. People who make last minute bookings tend not to bother but the insurance covers any unused days of your holiday should you have to cancel mid-stay. So it is highly advisable to take out insurance in case of unforeseen events. When you take out a personal insurance package with Vacansoleil this will include cancellation and curtailment costs. You will be protected if you have to cut short or cancel your holiday for any valid reason.

We have contracts with the hotel chains Bonsai, Campanile and Kyriad for overnight stops and they are all located in France. If you travel from the north to Italy, Croatia, Slovenia or Hungary, we have overnight stops in Egerkingen (Switzerland), Munich (South Germany). However, Vacansoleil has an option for an overnight stay at two campsites based in the areas of Trept and Bourg, which are in France. You can see all our hotels on page 29 of the brochure. Overnight campsites can be found on pages 61 & 73.
Click here for a list of all overnight stops.

Yes you can. You can order tickets for Disneyland® Resort Paris, Parc Astérix and Plopsaland with us and these will be sent with your ticket pack.
Click here for more information about these two theme parks.

No, a preference is only a preference and not a guarantee. We will pass this preference to the campsite who will do their best to meet your requirements. You should remember a preference will not provide you with any rights.

This is an administration fee.

The Soleil Cheque can be used to pay for one night's stay on a pitch for two people, a car and your own tent or caravan, including the use of electricity. These cheques can only be used in low season. They cost £9.00 each and there will be a £3.20 administration fee which will include any postage. However, it is not possible to reserve a campsite in advance if you are planning to pay with Soleil Cheques.

Click here for more information on Soleil Cheques

No, if you have won a cheque you can only use it when booking by telephone.

No, you can only book a holiday in low season during April, May, June and September. You can choose from a large number of selected campsites. This list is available on our website under Top Selection.
Click here for the Top Selection list.

Yes, you can. We can book upto three campsites on one booking. If you do not use the full value of your travel cheque you can use this at another time under the same terms and conditions. Although the full value of the cheque must be used before it becomes invalid. We will send you an e-mail confirmation of any outstanding amount.