Frequently asked questions

The accommodation is equipped for 6 people. The only items you will need are towels, tea towels and bed linen. Pillows and blankets are normally provided in the mobile homes. If staying in a tent you will need pillows, sleeping bags or blankets and all bed linen. A European socket adaptor is also very useful.

You will receive your ticket pack 2-3 weeks before travel. Included will be campsite confirmation to hand in upon arrival, route description which also gives information on toll roads, ferry voucher, travel tips and a questionnaire plus any extras you may have ordered. You can now opt to receive your tickets by e-mail. Although any extra like theme park tickets tickets will be sent by post.

A valid passport for every member of the party. Also, if you are taking a child who is not a family member, you will need a letter of authority from their parents or guardian.

Switzerland:
If you travel through Switzerland by car you will require a swiss pass to stick on your windscreen.  This is required when driving on their motorways (Nationalstrassen).  Please be aware you will still be required to pay extra for any tolls and bridges.  If you are towing a caravan, you will need another pass for this vehicle. Vacansoleil does not sell this motorway pass but it can be purchased at any border crossing.

Austria:
If you travel through Austria by car you will require a motorway pass to stick on your windscreen to drive on their motorways.  Please be aware you will still be required to pay extra for any tolls and bridges.  If you are towing a caravan, you will not need another pass for this vehicle.  Vacansoleil does not sell this motorway pass but it can be purchased at any border crossing.

Czech Republic:
If you travel through the Czech Republic by car you will require a motorway pass to stick on your windscreen to drive on their motorways.  Please be aware you will still be required to pay extra for any tolls and bridges.  If you are towing a caravan, you will not need another pass for this vehicle. The passes can be purchased on the Czech border crossings and some large petrol stations.

Slovenia:
If you travel through Slovenia by car you will require a motorway pass to stick on your windscreen to drive on their motorways.  Please be aware you will still be required to pay extra for any tolls and bridges.  If you are towing a caravan, you will not need another pass for this vehicle.  If you decide not to drive on the motorway to avoid paying for a  pass for your windscreen please be aware the chance of an accident on country roads is significantly higher. The passes can only be purchased at large petrol stations in the neighbouring countries and bordering areas of Slovenia, toll stations and a several petrol stations in Slovenia.

Hungary:
In 2008 the toll system for a motorway sticker for your windscreen was replaced by virtual stickers (e-vignet). This sticker is required for all 'M' motorways such as the M1 and the M15. Please be aware you will still be required to pay extra for any tolls and bridges.  After paying the toll you will receive an 'e-vignet' as a certified payment.  Once this has been purchased your vehicle registration number is acknowledged and put into the computer system. This is also explained on the certificate.  You can buy the e-vignet at petrol stations.

Germany
If you are planning to visit any German cities by car it is advisable to check if you need an environmental sticker.  Click here for an overview of the cities where you will require this environmental sticker:
http://gis.uba.de/website/umweltzonen/umweltzonen.php

Several of the larger German cities have had allocated environmental zones (Umweltzones) since the beginning of 2008. It is only permitted to drive in these zones if  a environmental sticker has been placed on the windscreen of your vehicle.  The colour of the sticker is dependant on your car's exhaust emissions.  The green sticker is for petrol cars made after 31/12/1992 and diesel cars made after 31/12/2005. The yellow sticker is for diesel cars made between 31/12/2000 and 1/1/2006 and the red sticker is for diesel cars made between 31/12/1996 and 1/1/2001.

There are large signs on acess roads that show which sticker is allowed in the city.  Please pay special attention to these signs, especially if you are driving an old diesel car or van as the penalties can be high.

Please be aware that, even if you have no plans to drive through an 'Umweltzone', sometimes a road divertion may lead through a zone so you may require a sticker nevertheless.

The environment stickers are valid for all vehicles with the exception of motorbikes and mopeds. The stickers can be purchased at the German vehicle inspection authorities TÜV and DEKRA.

In Belgium, Germany, Czech Republic, Austria, Italy, Spain, Hungary, Croatia and Slovenia it is vital to have a security vest and a first aid kit in your car. People leaving the car have to wear the security vest in many of these countries. This is now obligatory in more European countries, so we strongly advise you to buy a security vest and first aid kit and have these in your car where you travel. In addition, take a spare pair of glasses in case of emergencies Further information about safety rules are available at the tourists office and/or embassy of the country concerned.

Normally arrival is usually between 16.00 and 19.00 and departure is usually between 08.00 and 10.00.
The exact arrival and departure times will be stated in your ticket pack.

The arrival times stated in your ticket pack are the official campsite check-in times.
However, most campsites allow for early arrivals and will let you use all campsite facilities until your accommodation is ready.  The access time of your accommodation will be stated in your ticket pack.  Please be aware that many some campsites close their reception during siesta.

The arrival times stated in your ticket pack are the official campsite check-in times.
However, most campsites allow for late arrivals. If arriving late you will need to inform our sales team so they can inform the campsite.  If you experience a delay on your journey to the campsite, you will have to inform the campsite yourself. The campsite's contact telephone number is in the ticket pack with a short route description.