Frequently asked questions

When you arrive at the campsite go to the reception. They are very helpful and will provide you with any information you may need and will show you to your accommodation or direct you to the Vacansoleil reception tent.

You may have to pay tourist tax. These are local taxes which may range from € 0,70 to € 1,00 per day per person. When you arrive, you will also be asked for a security deposit which will be returned when you leave on the condition the accommodation is left in a clean and satisfactory condition. Other costs, such as a cleaning charge, air-conditioning and bed linen will be mentioned in the special remarks section of the campsite page if relevant.

Once at the campsite you will have to pay tourist tax. This is a local tax that may vary from €0,70 to €1,00 per person per day.

This is normally between €50 and €300. This will be returned to you at the end of your stay on the condition your accommodation is left in a clean and satisfactory condition. The exact amount will be stated on your travel documents. Arrival and departure times are shown on your travel documents and you should arrange for your accommodation to be checked over before you leave and within the given departure hours.

The main facilities such as the swimming pool are often open for the whole season. However, in low season, some facilities may not be available or may be limited. In particular, the campsite's shop and the restaurant may only be open in high season. We do state when a specific facility will be open on the campsites page. In some cases some facilities may close in the afternoon for the siesta period.

It's a goal, but we cannot guarantee this. Our staff members can inform you about the progress of these construction works.

Every campsite has its own set of rules, which must be adhered to. The swimming pool area must be kept safe and there will be a set of rules which must be obeyed. In Italy, some of the campsites state a bathing cap must be worn. In some Bermuda-style swimming shorts may not be permitted. Please be aware that the swimming pool may sometimes close in afternoons for the siesta period. For more information please check the extra information section on the website about your chosen campsite or contact one of our travel consultants.

You can often park your car beside your accommodation. When this is not possible or when there is no place for your car, the price panel on the campsite page mentions using a central parking area. If you want to park more than one car beside your accommodation, you'll have to contact one of our staff members. We always have to inform the campsite about this. Some campsites have extra charges for 2nd or 3rd cars.

This is allowed at many campsites. Sometimes, the local authorities will not allow open fires, including barbecues as its classed as a fire hazzard for the surrounding area. However, in general electric and gas barbecues are permitted. You can check this on our website or ask one of our operators.

Yes, more and more campsites provide internet access. Our crew can inform you if the campsite of your choice has an internet point. Some campsites offer the option of a wireless internet from your accommodation. Your own laptop needs to be prepared for this. Many campsites nowadays offer Wi-Fi and will be mentioned in the list of campsite facilities.

Vacansoleil employs team members who can speak several languages. Plus, they can speak the language of the country they are working in. If you want to know which languages are spoken at the campsite please check our website or ask our sales team.

The entertainment is normally organised by the campsite. It will be performed in the country's native language and in most cases serveral other languages. You can see information on our site. On some of the campsites Vacansoleil has its own entertainment team known as Camping Kids. It is indicated in our brochure on the campsite pages and on our website www.camping-kids.co.uk if you preferred campsite is offering Camping Kids entertainment.

Your security deposit will be refunded after a member of the campsite staff has checked your accommodation. You will have to leave your accommodation the way you found it, clean and tidy. Some campsites have their own special cleaning fees. They are stated in the price grid.