Frequently asked questions

Is there a difference between booking on the internet and booking by telephone?

There is no difference between booking over the phone or online - the price is the same. However, if you have any questions and you cannot find the information on our website, you can always contact one of our operators by calling: 0333 700 50 50 or 00353 21 427 25 27.

How do I know if my online booking was successful?

After you booked online an Invoice number will be shown on screen - please take note of this number. You will then receive an email confirmation of your booking confirming all the details booked. No payment is made online - you will be called by Shandon Travel shortly after your booking is made and payment will be then be taken (deposit or balance whicever is due).

How can I make a booking with Vacansoleil on the internet?

On the home page on http://www.vacansoleil.co.uk/, you can check availability and book via the Search and Book tab.

In the Search and Book menu you can search for your desired location and duration. You can book by clicking on the "book now" tab located next the accommodation price. You are now in the process of making a booking, please note the following important steps:
 

Step 1: Your stay
During the booking process the following information is available:

  • click on the information page of the campsite for more information and pictures
  • click on the information page of the chosen accommodation for park specific information
  • amend party size
  • add extras like baby package, preferences, linen hire, final cleaning
  • summary of the details of the campsite and the accommodation
  • book another accommodation or campsite
  • View the "important information" - in this section you can check if your chosen accommodation has a veranda (deck), terrace, aircon and any other important features. If a feature is not mentioned then is not available in your chosen accommodation

Step 2: On route
Here you can book an overnight stay at a campsite / hotel.

Step 3: Your data
At this stage you will be required fill out your personal details, and how you heard of Vacansoleil.

Step 4: Confirm
Here you can double check your booking. You can still amend you booking by clicking on the "back" button in the menu. You must also tick the box, to confirm you have read and accept our terms and booking conditions.

Step 5: Payment
No payment is taken online - once you complete your booking you will be contacted by our call centre staff who will arrange for payment to be taken. You can pay by credit/debit card over the phone or we can provide our bank details for a transfer. It is important that you provide full contact details when making your booking to ensure that we can contact you.

Step 6: Thank you
On this page a confirmed booking number will be provided. Vacansoleil thanks you for making your booking. A confirmation of your booking will be sent by email.

How is the price calculated?

You can calculate the cost of your holiday easily. For example, if you take your family on a 14 night holiday to campsite “Due Laghi" in Levico Terme/Italy in a fully equipped Navajo Bungalow tent from 30 May to 13 June the costs would be:

7 nights at € 31 per night                      € 217
7 nights at € 22 per night                      € 154
Less free nights (14=7)                     -  € 154
+ booking fee                                        €   75
                                        
--------------------------------------------------------------

Total cost of holiday                              € 292

What is the minimum number of nights I can stay in Vacansoleil accommodation?

On most campsites there is a minimum number of consecutive nights that must be booked. Most campsites have a 2 night minimum stay, some campsites there is a 4 night minimum. We have 6 campsites that will allow just a one night stay, these campsites can be used as an overnight stop en-route to your main campsite. These campsites are Iris Parc Le Chene Gris, La Croix d'Arles, Feddet, Gulperberg Panorama and Les 3 Lacs du Soleil. Camping Ossiacher See can be booked as an overnight stay but only during low season.

When will I receive my travel documents?

Usually 14 days prior to your departure.

Can I reserve a baby pack on my booking?

Yes, you can book a baby package directly with the campsite booking, or later separately, upon availability, consisting of: child cot, high chair and a bath, at campsites with the logo of a baby dummy symbol. The costs are € 5,50 per night. You will have to provide blankets and sheets yourself. The mattress provided is thin, you may wish to bring an extra mattress.

Can I bring a pet? If yes, can I bring more than one?

In the search and find menu on the website, you can add a pet to your booking. On the relevant campsite page under the "accommodation" tab of the specific accommodation you are looking for you will find the option to add a pet, if this option is not present then it is not possible to add a pet to that accommodation type. There may be additional costs if you bring a pet such as compulsory cleaning costs. These cost maybe added to your invoice or payable on park at check-in. Some campsites only allow pets in low season. No pets are allowed in any of our Tent accommodation. If you wish to bring more than one pet then you need to call our reservation team.

More information about pets here.

Are some campsites suitable for disabled people?

Campsites with facilities adapted for disabled people have a special icon. We not only check toilets and shower buildings, but also space available, how doors open and if there are steps. Naturally we check the pool entrance, terrace and restaurant. Bear in mind that mobile homes are less suitable for wheelchair users. Tents are better as there are no narrow doorways or steps to negotiate. However you should note that the Ottawa tents have a wooden floor that is 15 cm high.

On Our campsite Château de Galaure we offer mobile homes especially for disabled people - the Bali 2 type. For more information please contact one of our advisors

Are groups of young people travelling alone accepted on your campsites?

Most sites are family campsites, and for this reason groups of teenagers without adults are often refused. To avoid any problems on arrival please contact our expert travel advisers for group bookings.

Can I make a group reservation?

On our website you can reserve up to 5 units of accommodation for the same period at the same campsite (subject to availability). However if your party requires more than 5 units you will have to contact one of our travel consultants.

Can I fly to my destination and rent a car?

You book this separately from your campsite booking by telephone: 0333 700 50 50. Our collegues can advise you about possible taxi transfer possibilities from the campsite to and from the airport.

What overnight stops does Vacansoleil offer?

At Vacansoleil we can book overnight hotels with our Hotel Supplier Accor Hotel Group. During the booking process once you have booked your mobile home or tent with Vacansoleil you will be given an option to add an overnight hotel stay. You can choose from a selection of hotels. We can also book a single night stay at three of our campsites. Please call our reservation team for information on these three campsites.


Click here for a full overview of stopover campsites and hotels

If I pay for a preference/special request, is it guaranteed?

No, preferences/special requests can not be guaranteed. Your request will be sent to the campsite and they will to their best to meet your requirements. The preference/special requests fees are an administration cost and are non-refundable.

Can I amend my booking?

Once you have booked you can make a single amendment to your holiday at no charge, up to January 31st, 2017. You can change your campsite, accommodation type and or dates, subject to availability. If your amended holiday incurs a higher cost then this cost must be paid. If you change your holiday booking after January 31st 2017 amendment/cancellation fees will apply as per our booking terms & conditions. Changes to bookings can only be made over the phone. You will be informed of any amendment/cancellation fees prior to amending your booking.

When can I cancel my booking?

When you make a booking by internet there is no option term applicable. The booking is automatically a definite booking. You can cancel your holiday booking by phone up to the day of arrival. Cancellation fees apply as per our booking terms & conditions.

I was just making an internet booking, but the period is not available anymore. What do I do?

When you choose a certain type of accommodation and dates, our booking system holds this section for a while, allowing you enought time to finish your reservation easily. If you do not complete the booking process, the selected dates will only be released after a certain time. You can try to make the booking later, if the dates are still available. You can delete a selected accommodation on the right hand side on the screen in the booking overview.

Can I request a specific pitch?

In consultation with the campsite it is possible to ask for a guarantee. Guarantees can only be asked for based on medical reasons. When this guarantee is approved, we charge € 27 per unit of accommodation per guarantee.