Frequently asked questions

Frequently asked questions - Your accommodation

What type of accommodation does Vacansoleil offer?

Vacansoleil offers luxury mobile homes, fully equipped bungalow tents and pitches. Besides our luxury mobile homes you can also book glamping accommodation. Click here for more information on our website.

What are the dimensions of our luxury mobile homes?

On each campsite, on our website you will be informed if there are any exceptions to the general layout and descriptions of our mobile homes and tents. On each campsite page a specific characteristic may apply to each accommodation type. During the booking process, under the important information section you will be advised of any unique characteristics that may apply to your chosen accommodation. You will also be informed of any extra local charges that apply to your accommodation type such as air-conditioning charges or compulsory cleaning. Click here for a general overview of our accommodations.

Do any of the mobile homes have three bedrooms?

We offer the Wikiki mobile homes, which have 3 bedrooms, at several of our campsites. Please see our website for further details.

Do all the mobile homes have a wooden veranda or terrace?

Vacansoleil mobile homes normally have a terrace (patio) or a wooden veranda. A terrace is always on ground level and can be made up for example of wood or paving. A wooden veranda is always elevated. All Tahiti mobile homes have a covered wooden veranda. Vacansoleil are providing an increasing number of mobile homes with wooden verandas. Some mobile homes do not have a terrace or wooden veranda, in these cases garden furniture is placed in front of the mobile home on the grass or gravel. Details on whether your chosen mobile home has a terrace or veranda appear when you click on the "book now" section.  This is noted under the "Important Information" header. If there is no mention of a terrace of veranda then your chosen mobile home does not have either. If in doubt please call us for further information. And on all campsite pages on our Vacansoleil website you will find the relevant information. At this point you will be advised of the various accommodation types available and any specific characteristics that may apply to each accommodation unit. All this information will also be indicated on the website, during the booking process for your specific accommodation.

What is the difference between accommodation type 1 and 2?

Some of our mobile home types are noted as type 1 or type 2. For example Bali 1 or Bali 2 and so on. When this is shown it means that on the specific park being viewed, some characteristics show the differences in the two mobile homes. For example air-conditioning, veranda, location on the campsite or a small difference in the mobile home dimensions. Beyond that the mobile homes are the same.

On all campsite pages on our Vacansoleil website you will find the relevant information. At this point you will be advised of the various accommodation types available and any specific characteristics that may apply to each accommodation unit. All this information will also be indicated on the website during the booking process for the specific accommodation and on your booking confirmation.

What inventory is included in a luxury mobile home / bungalow tent ?

Here below you find the basic inventory of the mobile home and bungalow tent. When abroad there are some items that you may use in your kitchen at home may not be present in your accommodation, for example a microwave or oven. Plus the amp level for a tent, mobile home or pitch is often limited. We therefore advise you not to use electric barbecues or any other electric devices that need lots of power.

You do need to bring hand towels and kitchen linen. Pillows and blankets are provided only in the mobile homes - not in the tents. The presence of items such as an electric coffee maker, microwave or television differs on each campsite

Please check the website for exceptions. On all campsite pages on our Vacansoleil website you will find the relevant information. At this point you will be advised of the various accommodation types available and any specific characteristics that may apply to each accommodation unit. All this information will also be indicated on the website, during the booking process for your specific accommodation.

Inventory list

Luxury mobile home

  • 4 single bed  blankets
  • 1 double bed blankets
  • 6 pillows
  • garden chairs
  • garden table
  • parasol
  • clothes airer
  • dinner plates
  • soup plates
  • dessert bowls
  • tea/coffee mugs
  • tumblers
  • wine glasses
  • forks
  • knives
  • spoons
  • tea spoons
  • cutlery tray
  • coffee filter
  • kettle or water boiler
  • teapot
  • saucepans with lids
  • hob
  • plastic chopping board
  • bread knife
  • spatulas
  • can opener
  • colander
  • mixing bowl
  • washing up bowl
  • broom
  • dustpan and brush
  • dustbin
  • bucket
  • cloth
  • wardrobe hangers
  • toilet brush

The inventory is based on the maximum number of persons allowed in the accommodation.

Inventory list 

Fully equipped bungalow tent

  • Lamps

  • garden chairs

  • garden table

  • parasol

  • clothes airer

  • dinner plates

  • soup plates

  • dessert bowls

  • tea/coffee mugs

  • tumblers

  • wine glasses

  • forks

  • knives

  • spoons

  • tea spoons

  • cutlery tray

  • coffee filter

  • kettle or water boiler

  • teapot

  • saucepans with lids

  • hob

  • plastic chopping board

  • bread knife

  • spatulas

  • can opener

  • colander

  • mixing bowl

  • washing up bowl

  • broom

  • dustpan and brush

  • dustbin

  • bucket

  • cloth

  • jerrycan

  • mirror

  • wardrobe hangers

The inventory is based on the maximum number of persons allowed in the accommodation.

What size is the luxury bungalow tent?

They are approximateley 5 x 5 meters.

What is the difference between a Navajo and Ottawa tent?

The Ottawa bungalow tent is an adapted version of the original Vacansoleil Navajo bungalow tent. It has a solid, adjustable wooden floor for more comfort, and upright canvas walls for more interior space. This also has a different layout with four sleeping compartments. However, it is just as good as the popular Navajo tent at a low price.

What will I find in my Vacansoleil bungalow tent?

A Vacansoleil tent has a very complete layout. For example, your kitchen has a three burner hob and a full size fridge. Of course there's also plates, glass ware, cutlery, cooking gear and a full set of pans. We also provide electricity: your tent is well lit and the refrigerator is connected as it should be. The sleeping compartments have real beds and mattresses of north-European brands. The length of the double bed and both single beds is 190 cm. The two other single beds are 180 cm long. You must take your own blankets, sheets, pillows and pillowcases. Every Vacansoleil tent has its own complete garden set with two tables, four plastic chairs, two adjustable chairs and a parasol. The campsite's sanitary buildings have excellent shower, washing and toilet facilities.

Will my accommodation have the same interior as shown on the website?

Photographs of the interior give an impression of what to expect in your accommodation. However not all interiors are the same and décor and furniture may differ.

What size are the beds in the accommodation?

The beds may vary in size on each campsite and in each type of accommodation. They vary from 1.8 to 2 metres long. The tent beds are 1.90 metres (the pull out beds are 1.80m).

Will I need to bring bed linen?

Most mobile home accommodation has a main bedroom with a double bed with pillows and blankets provided. You will need to bring double bed sheets and two pillow cases.
The other bedroom (s) will have single beds with single pillows and blankets provided. You will need single sheets and pillow cases. 
In some mobile homes duvets are provided instead of blankets, these exceptions will be advised during the booking process.
 
There is no bedding provided in the Tents; You will have to bring all bedding (pillows, blankets, sheets etc)
Towels are not provided in any accommodation; You will need to bring your own towel supply.

Can I pre-book bed linen?

In all our mobile homes, pillows/blankets are usually provided. Bed linen (sheets/pillow cases) in most cases is not included. On some campsites it is possible to pre-book bed linen online during the booking process. If this option is not available it may be possible to book linen with us by phone and pay locally. On some campsites bed linen rental is not possible at all. Towels are usually not available to rent and you may need to bring your own. Please note: no bedding of any type is provided in the tents, you must bring your own pillows, blankets, linen and towels.

Can we place a child's camp bed in one of the bedrooms?

The space between the two beds is not wide enough for a child's camp bed. However it is an option to tip up one of the single beds or put it aside, thus creating room for the camp bed. Our sales team can inform you if this will be an option in your accommodation.

Does all the accommodation have a refrigerator?

Yes. All mobile home types and the Vacansoleil bungalow tents have a fridge with a freezer section.

Does all accommodation have air conditioning?

Many mobile homes have air conditioning and these are symbolised by the 'ice crystal' icon on the campsite information, meaning at least one accommodation type offers this facility. The accommodation description shows which type. However, the use of the air conditioning is not always included in the price. Any extra costs for the air conditioning will be stated at important information which appears when you have selected an accommodation and a period of stay.

It is possible that  the airconditioning in the mobile home is also the function for heating. Due to the energy savings policy of the campsite the airconditioning is sometimes switched off when you are not present in the mobile home. We ask for you understanding.

Where is the Vacansoleil accommodation situated?

This may differ per campsite. You can ask for a preference if you have any wishes about the location at most of the camspites. Please call our sales team who will be happy to discuss any possible preferences.

I have booked two different types of accommodation, will they be located next to each other?

The location of Vacansoleil accommodation differs on each campsite. Generally the same type of accommodations are located close together. However, there is a small chance that this may be the case for two different types. Our sales team can inform you about the location of the different type of accommodation.

Can I put up a small tent next to the accommodation?

This differs at each campsite. Some campsites don't mind, some may charge. However, it is not allowed to exceed the maximum number of people staying in the accommodation. Our operators can provide more details.

How many people are allowed Vacansoleil's accommodation?

All tents have sleeping space for 6 people (4 adults and 2 children), divided into 2 or 3 inner sections. A standard mobile home is suitable for 4 adults and 2 children. For larger families we have a selection of campsites that allow up to a maximum of 7/8 people in our 3 bedroom Waikiki mobile home. Some of our accommodation is only suitable for less than 6 people, such exceptions will be shown during the booking process in the drop down box where you enter your family size. All accommodation party size limits are inclusive of children and babies. If you would like to book for 7/8 people please contact our call centre on: 0333 700 50 50.

Can I exceed the maximum number of persons permitted in the accommodation?

In some case this is permitted but only when it involves 1 family (2 adults and 5 own children). The  Vacansoleil accommodations are equipped for the maximum number of persons permitted. This is why Vacansoleil needs to request the extra person/s with the campsite and also  to avoid problems on arrival at the camspite. It is important that the maximum number of persons permitted in the accommodation will not be exeeded for insurances purposes and also in cases of emergency.