Important information
Arrival and departure times
Usually you can arrive at the campsites any time between 16.00 and 19.00 and will be expected to leave between 8.00 and 10.00 on the morning of your departure. Any exceptions to this will be noted on your holiday voucher. In Mediterranean countries it is a custom to have a siesta between 13.00 and 15.00. During siesta time certain facilities may have limited opening hours. The barrier at the entrance of the campsite may sometimes be closed too.
What day of the week can I arrive?
It’s up to you. On most campsites you can arrive and depart on any day of the week. You can also choose to stay on multiple campsites. With over 500 parks on offer the options are endless. On some campsites (usually in high season) you can only arrive/depart on certain days of the week. Bear in mind that by choosing to travel mid-week you’ll miss all the weekend traffic. If you wish to book an overnight stop en-route to your main campsite just give our call centre a ring.
How long can I stay?
The number of nights you would like to stay on site, is up to you. Just keep in mind that most sites have a minimum stay requirement. For the majority of sites that would be a minimum of 2 nights in low season and 4 nights in high season. You can book your ferry crossing on the days and times that to suit you. You don’t have to travel straight from the UK to your campsite, we can book your ferry crossing up to 30 days either side of your campsite arrival and departure dates. Bear in mind you may be able to save on the ferry cost if you travel during the week as weekend supplements usually apply.
Can I stay on several campsites?
If you can’t decide on which campsite to stay on why not choose to stay on multiple campsites? We can organise a twin centre or perhaps triple centre holiday for you? You can combine as many campsites as you like. Now that's what we call a great service...
Unaccompanied youths
Most campsites we offer are family based campsites. Unaccompanied youths are not allowed. To avoid problems at check-in time please inform our sales department or email us if you have any queries regarding you party type.
Questions / remarks on site
Once on park, if you have any question or queries regarding your accommodation or the campsite in general you must firstly advise campsite reception staff or where present the Vacansoleil courier on park. If the situation is not resolved to your satisfaction on site then you must, according the holiday terms and conditions in your contract, contact our office at "Shandon Travel, First Floor, 76 Grand Parade, Cork, Ireland. Tel: 00353 (21) 427 25 27 email: vacansoleil@shandontravel.ie
Questions / remarks after your holiday
You may contact us by telephone if you have any additional comments.Tel: 00353 (21) 427 25 27
Complaints
As part of a package of new measures, promoting out-of-court resolutions for consumer disputes, an EU On-line Dispute Resolution ('ODR') Platform is now available to consumers. This enables consumers, at no cost, to complete an electronic complaint form, setting out the details of a complaint they have, with a trader, regarding a product or service, purchased from the trader, on-line. Details are as follows: European Commission Online Dispute Resolution complaint registration - Register a complaint by logging on to http://ec.europa.eu/consumers/odr/.