Frequently asked questions

Frequently asked questions - Payments

Do I need to pay a deposit? What will the costs be?

Yes. The deposit will be €100.00 per unit of accommodation booked excluding the reservation costs and any insurance booked. With a pre-booking, where prices are not yet known, the deposit will be €100.00 per unit of accommodation booked excluding the reservation costs and any insurance booked. As soon as the prices are known this amount will be offset against the final gross price. If you book within 10 weeks before the start of your holiday, we will need the full amount.

How can I make a payment?

You can pay over the phone by credit or debit card or by bank transfer - we can provide our bank details. Please note: credit card payments incur a 2% surcharge.

Will I get a confirmation when my payment has been accepted by Vacansoleil?

Yes, a receipt/invoice will be emailed to you.